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NUTS N BOLTS What is dedicated resource hiring? How does it work? Full time dedicated resource hiring offers you with employees
who will work full time on "contract for hire" basis for you. The arrangement is simply like a team
of people working for you outside your office. We can help you recruit from our own team of
programmers or you can choose to have a completely new team.
Once you have the team in place, they will be directly reporting to you. You can instruct them and manage the project by yourself. The best benefit that you are getting is that you do not have to worry about the infrastructure as they will work for you from our office. BENEFITS How beneficial is a dedicated resource arrangement compared to outsourcing on fixed price basis? For a project where you have a continuous requirement and a
clear idea of what you want, a dedicated resource arrangement is the lowest priced option, since
there is no reason for your software service provider to keep a "buffer" in the quote to manage
time and task overrun risk.
What benefits do I get from a dedicated resource arrangement? A team of professionally dedicated resources will work for you
like an extension of your office. You have a team that is always available for your project even at
short notice. This is often vital in cases where your customers or users come back with urgent
change requests that need to be implemented under time pressure. You have direct control over the
project and the team will directly report to you
In a dedicated resource engagement, you get the services of a dedicated team or person. The biggest benefit is the fact that as the dedicated resource(s) works on your application and they gradually build up specialized knowledge about it. This helps them to come out with suggestions for improvement, and also increases their productivity as time passes. Another benefit in a dedicated resource arrangement is the IP protection you get for your software. A dedicated resource agreement is a "work for hire" agreement, and hence all Intellectual Property developed by your team in India belongs exclusively to you. You get the infrastructural facilities of a software development company at minimum cost and also the security and confidentiality of your information is ensured by the company. THE PROCESS What is the procedure to initiate a project using dedicated resource model? How soon can I start off? The procedure is quite simple. On sending us a request at
info@daffodildb.com with your
requirement specifications, our Business Development Team will get back to you within 1 business
day. Once both parties are convinced about the partnership, we can start off immediately. The time
span between our contract and project start up could be between 7-10 working days.
Do I get a Pilot (trial) Period of your dedicated resource services? Yes, we offer a 7-15 days pilot period to test our services.
You are required to pay at the end of the trial only if you are satisfied with our services during
the trail period and wish to continue working with us. Once you are satisfied we can enter into a
full fledged contract.
Will I be able to hire more employees at a later stage? Yes, you can hire additional resources anytime.
Who will be managing the dedicated resource? Me or a project manager? In dedicated resource model, the resources are managed by you
to the extent of task assignment for the entire month (180 working hours) and rest of the project
management is done by a project manager for whom we typically do not charge the client. However, if
you wish to manage your project yourself then you are welcome to do the same.
What if my dedicated resource goes on leave? At the beginning of our business relationship we share with you
our yearly holiday calendar so that you are aware of the upcoming local holidays in advance. As a
standard company policy if a developer requires certain days of leave from work then they are
required to take prior permission from their respective manager, at least 4-5 days in advance.
There is a project manager associated with every dedicated resource, who understands your project
very well and can easily take up the job with some shadow resource available on bench. This way the
work will not suffer even if your dedicated resource goes on leave.
What can you do if the hired employee leaves? If we are providing a replacement how do we help in knowledge transfer? Our policies ensure that employees serve a minimum of one month
notice before they resign. This gives us ample time to put in a competent replacement. We also
ensure that a smooth transition and knowledge transfer happens. The process becomes all the more
easy due to the presence of the project lead that is always associated with a dedicated resource.
He can smoothly take up the job under his guidance with the new resources.
RISKS 'n' RESPONSIBILITIES What are the risks that I might have to face? How do you offer to mitigate these risks? When you hire a small team of one or two people, the risk is
that the knowledge is fully in the hands of these two people. This concentration of information
might become a problem. To avoid this, we assign a project lead to every team of dedicated
resources, who will guide and monitor the work of the team. This way he will be having complete
knowledge about your project and can take over the project with help of shadow resources in case of
any contingency. The major advantage you have here is that you get the skills of two resources at
the cost of one.
In this arrangement the project management is vested with you and you will have to make full utilization of your resource. If sufficient work is not assigned to your hired employee you'll be paying for idle time which will be a loss for you. To help you manage your hired employee better, we assign Account Manager to your project who will keep you informed about the work progress. If (s)he finds that you are not fully utilizing the time of the employees, (s)he will give you timely alerts. What are my rights regarding source code, copyright, intellectual property etc? All rights regarding the project will lie with you. The
arrangement is such that we are party in providing you with people who will work directly under
you. This gives you the sole ownership of source code, intellectual property, copyright etc. To
safeguard your rights further we sign IP Agreement and an NDA before starting any new relationship.
What if the employees need training? Who will bear the training costs? Daffodil Software will bear the costs if any training
regarding the basic software languages is needed. If any new language or skill is to be acquired by
the programmer for your specific requirement, then you will have to bear the cost for the learning
curve.
SECURITY What security measures do you undertake to ensure protection of client’s IP? All our employees are full time employees and are bound by the
Non-Disclosure recruitment contract. We restrict the access to client information to limited number
of people and employ high level security systems to their workstations. In addition, our networks
are secured via firewalls and antivirus software, and we keep backups of all the data on our
servers to protect against hardware failure or virus attacks.
Please refer to our security document to get a better idea about the security mechanism we employee to protect your IP. Will your company be responsible for the people I hire from you? Yes. All the people you hire on a dedicated resource
arrangement are bound by contract to follow the company's policies regarding Intellectual Property,
security, leave and other aspects that may affect your work.
How do you ensure employee credibility? All employees are recruited into the organization through
tested methods of capability and integrity evaluation. Multiple reference checks are done before
recruiting any employee. While entering into projects, all the employees who will be involved in
the projects are required to sign internal confidentiality agreements. Furthermore most of our
employees are under a minimum work agreement of 1.5 years to work with us.
COMMUNICATION How the communication does take place? We use the following methods to ensure smooth communication
between you and the developer:
a. IM chat ids, email id and phone numbers of the resources working on your project are provided to you b. On requirement basis we often use screen sharing programs like VNC, MS Remote Desktop, GoToMeeting and WebEx c. At least a two hour time zone overlap between your team and our team. d. All Project Leads carry mobile phones so they are accessible almost 24 hours a day for discussing any urgent issues e. In addition to all these we also have weekly tele-conferences and continuous communication by using IM chat windows. Whom do I contact if I have any grievances regarding the hiring arrangement? We will provide you with the contact details of our
VP-Technical and Sales & Marketing Head. You can directly contact them if you have any
grievance.
Will I get a daily update on the tasks performed? We usually provide weekly updates to the client but based on
project requirement this can be reduced to daily updates as well.
SKILLSET & RESOURCE UTILIZATION What is the skill set available? You can hire a team of:
Java/J2EE programmers .NET (ASP & VB) programmers PHP programmers VB programmers Database Experts (MySQL, SQL Server, Oracle, PostgreSQL etc) C#, C++, programmers Website designers and Flash developers Application Maintenance professionals Software testers How can I make full utilization of the resource allotted to me? Full time dedicated resource hiring offers you with employees
who will work full time on “contract for hire� basis for you. The arrangement is simply like a team
of people working for you outside your office. We can help you recruit from our own team of
programmers or you can choose to have a completely new team.
Once you have the team in place, they will be directly reporting to you. You can instruct them and manage the project by yourself. The best benefit that you are getting is that you do not have to worry about the infrastructure as they will work for you from our office. COMMERCIALS What are the costs and how do I pay you? The cost for the team depends on the type of person and the
experience that you require. A typical 1-3 yrs experienced programmer will cost $2400 per person
per month. The payment is done on monthly basis in advance every month.
To simplify the process of making payments, we have published our wire transfer details at www.daffodilsolutions.com/wire-details.html using which you can wire transfer the payments to our account in India. Alternatively, we also accept small payments (less than $1000) on our website through credit card at http://daffodildb.com/customer_payment.html or PayPal (pay@daffodildb.com) Will there be an increase in costs in the long run? Barring yearly increments to cover up the increasing employee
cost we do not have any hidden costs in our services, even in the long run.
Will the costs remain standard for employees with different skill sets like PHP, ASP etc? The costs will remain the same for employees of all basic
skill sets; however specialized and newer skills might be charged differently.
FLEXIBILITY What if the arrangement does not work well? If you ever find any problem in the dedicated resource
arrangement you can immediately bring it to the notice of your Account Manager. We will take
immediate steps to rectify the issues being faced by you.
Will I be able to shift to Fixed Price based contract if I am not happy with dedicated resource arrangement? Yes, there is always a flexibility to shift from the dedicated
resource model to the fixed price model.
What happens if I am unhappy with the employee? If at any time you feel unhappy with the work of the
programmer, you can notify the issue to your Account Manager. We will take up the responsibility of
giving you a replacement.
TERMS & CONDITIONS What are the conditions for terminating the contract? The terms of terminating the contract will be specified in the
initial contract that we will sign.
What are the conditions regarding terminating hired employees? If you are unhappy with the employee and do not want him to
work for you, you can notify your Account Manager and we will take immediate steps to take him off
the project and provide you with a replacement ASAP.
GOOD REASONS Why should I choose your services? When you hire from Daffodil Software, you get highly qualified
and experienced programmers to work on your project. These programmers are trained to handle the
design, analysis and development of a project.
With every dedicated resource we associate a project lead for which we do not charge you. This person is typically having an experience of 5-6 years in software development and project management. This way your project is being executed under the close guidance of a senior resource, thus giving you the advantage that this person brings by virtue of his experience. As a company we assure the quality of our employees. If you are not satisfied with their work we shall provide you with a replacement. Is dedicated resource arrangement a good option for me? It depends on what you want to achieve and the level of
expertise that you already have. Dedicated resource arrangement is best when you are looking to
either augment your existing team, have a large project that requires dedicated staff, or if you
have a steady stream of maintenance and enhancements requirements for your software product.
How will working with Daffodil Software be cheaper? A typical US based programmer is currently paid in the range
of $70,000/year to $80,000/year. In addition to the salary, every company has to make other
statutory payments for each employee. In addition, for each role, there will be other
infrastructure costs such as hardware, software, utility and space costs that get added as
overheads.
Thus for a programmer who earns a salary of $80,000/year in US the total cost to the company is approximately in the range of $100,000/year. On the whole, a year long project by your programmer in the US (costing you about $100,000) can be completed by a team in India, and at an approximate total cost of $25,000, thus giving you a 75% cost benefit. How unique is your service from that of your competitors? We insist on the quality and credibility of our employees and
strive to give you maximum benefits from our partnership. Our uniqueness lies in providing you with
the skilled services of two resources when you have to pay just for one.
The arrangement works like this. Whenever you hire a dedicated resource from us we associate a project lead with that person who assists him with his experience, throughout the project duration. The benefits that you get from this arrangement are: (a) You will be paying for just one person but will get the skills
of more than two people.
(b) Getting free services of a project lead who has almost 5-6 years of experience (c) You do not have to worry that work will suffer if one person goes on leave or quits from the project. (d) There is no fear of concentration of information with one person. (e) Work will get done faster QUALITY MATTERS What service level agreements and guarantees do you offer? Before the commencement of the project, we sign a Services
Contract that details the responsibilities of each party, the deliverables, pricing, complaint
handling mechanisms and delivery schedule of the projects.
How do you ensure that quality standards are followed? We have our own coding standards defined by our QA Team. But
if you would want the team to follow the standards prescribed by you, we are flexible for that as
well. We understand that we can never fully make up for wasted time and hence our processes and
systems focus on avoidance of such instances. Before final delivery every project has to go through
our expert hawk-eyed testing team to make sure we are delivering the best quality software to you.
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